Sierra Reviews

They sent the wrong shoes and the ones I ordered were sold out. Giving 3 stars rather than less because I was able to talk to a nice, helpful person when I called. However, I don't have the shoes I wanted, don't trust them not to charge me for return shipping, and have to take my return either to a store or hope shipping back works out.
Their email marketing is ridiculous with multiple emails each day, unsubscribe and report spam doesn't work because they email from different addresses. Wish I'd never ordered from here.

I ordered basketball shoes 2 weeks in advance in order to have them delivered before a basketball tournament. 11 days later and still had not received my order, I received no communication of any form that my order was being worked on, shipped, etc. Today, a couple days before the tournament, I called Customer Service about my order status and this person tells me that the order had been CANCELLED 2 days after I submitted my order. They claimed they sent me an email couple days later so I'm checking my inbox, my spam folder and my trash folder of that time frame. Nope! Did not receive anything of that sort. I told the person I've never ordered from this site before and I'll probably never will going forward but thank you, I do appreciate you helping me. The person didn't say a thing and just hung up on me. WOW! Such amazing customer service that deserves less than one star. Needless to say, disappointed is what I am with this Sierra experience and I'll go spend my money elsewhere.

I have had very good luck buying from Sierra Trading Post. It's true that their selection was better prior to their being bought out by another company. But they still offer great bargains you won't find anywhere else. They are also a little slow to ship. I haven't had to deal with customer service. But I also have always received what I ordered and have been very satisfied with my purchases.

I placed my order on 13 January 2022, but FedEx, another joke of a company, has not delivered my package as of today, 22 January 2022. I contacted Sierra’s customer service, and the representative, Sandra, told me that I have to wait until 28 January; they allow 15 days for FedEx to deliver. She couldn't get me off chat fast enough. Oh, also, my order was delayed by Sierra claiming my address hadn't been verified; they never contacted me. I only found out because I contacted them for the first time to see why my package hadn't shipped yet. Funny, my address has been verified numerous times by all the carriers, including FedEx, that have been delivering packages during the pandemic. Additionally, Sierra didn't delay charging my account for the items they couldn't ship because they needed to ‘verify’ my address. My advice to you, shop somewhere else. Sierra and FedEx equally offer no customer service, and frankly, neither care if you receive your items undamaged and on time. You, the customer, are a mere inconvenience that has made them multi-billion-dollar corporations. In other words, their ideology is, you need them more than they need you.

They sent my boots with FedEx economy ground because it's free shipping after $80. Delivery date was the 27th of November. I contacted Sierra and they were very rude and told me I would just have to allow shipping more time. FedEx tracking has said my package is in same city I live in since The 27th November and still is not being delivered. Sierra refused to contact shipper because tracking said it's still on its way. I called FedEx and they have no idea where it is?

Ordered online a few things which I decided weren't going to work for me tried to return them to the Tjmaxx store and was told they don't accept returns from Sierra and would need to return them to the store which is 2 hours away from me will never ever order anything from this website again, very disappointed.

Horrible customer service. I had no idea Sierra Trading Post was bought up. This makes so much sense now. I had good experience in the past, but this time, just horrible. I bought cross country ski boots on their website. I received them less than 2 weeks ago. I just tried them out last weekend and nearly broke my foot. The shoe didn't fit into the old 3-pin binding properly and the soft rubber made me slip out multiple times. They should be lucky I didn't break anything, because I would have sewed them after this response. Dear Amy sent me a nice automated message without any recognition of me nearly breaking my foot, which I clearly stated in my message to them. Read for yourself. I'm sure multiple people are getting the same message:

Thank you for contacting Sierra Customer Service!

We are very sorry to hear that you are not satisfied with your product. To confirm, the item does not meet our 40/30 day return criteria and, therefore, cannot be returned. Please note, items must also be returned in original condition. We ask that items be inspected for satisfaction immediately upon receipt so they can be returned right away. We have implemented a 40/30 day return policy for items in original condition in order to keep our costs low so we can pass the savings back to you, our customers. Please feel free to review our return policy on our website.

Again, we are truly sorry for this inconvenience and greatly appreciate your understanding. Have a great day!

Please have a wonderful rest of your day! If you have any other questions or concerns, please don't hesitate to contact us. We are always happy to help!

Sincerely,

Amy

Tried to finalized an order but got a technical problem message instead. Used the customer service form asking why. No reply. Sent another email -no reply. Received a survey on how my contact was with customer service. What a joke. I had nothing nice to say. No reply.

I've been a customer for a while, and other than a few defective items sent, overall, when they have some good deals, it is not bad. However, recently it seems everyone only looking for a sale, and when one has an issue, you have to be an Attorney to resolve a simple return. If you screwed up an order, why the customer has to pay to fix it. Regardless of the amount paid ($2.95), it is simply the principle.